Support

Email support@madebyblankmargin.com for product support, billing questions, failed generations, account access, privacy routing, or abuse reports.

Response times vary by request. Billing, privacy, security, or payment-dispute requests can take longer while we verify the account and review provider records.

• Account email used with ThumbSignal
• Thumbnail title and approximate generation time, or any request ID shown in an error message
• Stripe receipt, invoice ID, or subscription details when the request concerns billing
• A short description of what happened and what outcome you want
• Screenshots only when they help explain the issue and do not expose sensitive information

For billing help, include the email on your account and any Stripe receipt or invoice details. We can help route you to the Stripe-hosted billing portal when it is available for your account.

Cancellations stop future renewals. Used credits are generally not refundable because provider costs are incurred when generation or scoring runs. When a confirmed service failure returns no usable result, the reserved credits are restored automatically where possible; support can review exceptions.

If no usable image is returned because of a ThumbSignal service, storage, model, or payment-state problem, contact support with the thumbnail title, approximate generation time, and any request ID shown in the error.

ThumbSignal automatically restores reserved generation or scoring credits when a confirmed service failure returns no usable result. If the automatic restoration does not appear, support can review the server record and apply a correction.

Packaging Score includes advisory recommendations and a priority checklist. ThumbSignal does not automatically apply those recommendations to an existing image. Completed reviews remain available in Library.

Uploads support JPG, PNG, and WebP reference images up to the current file-size limit shown in the app. Do not upload private, illegal, or rights-infringing material.

Before publishing a thumbnail, review text readability, faces, hands, logos, claims, spelling, and whether the image accurately represents the video. ThumbSignal helps with packaging, but you remain responsible for what you publish.

Send account data, deletion, export, or privacy questions to support@madebyblankmargin.com. We may need to verify that you control the account before acting on the request.

Some records, such as payment, tax, fraud-prevention, security, and dispute records, may be retained where required by law, payment processor rules, or legitimate business needs.

Report suspected abuse, harmful use, rights-infringing uploads, impersonation, or attempts to bypass credits through support.

Include enough context for us to locate the account, generation, output, or payment record. We may restrict access, remove content, or preserve records when needed to enforce our terms or comply with legal obligations.